Quality Policy
Our Quality Objective is to be the preferred provider of Law Services in Queensland, we will meet the expectations of our customers, by continuing providing a transparent service based on honesty and trust. Listening to the customers and addressing them accordingly to applicable laws, best practices and intelligence. Delivering our actions on time, for an affordable price, in an environment of respect and happiness always placing confidentiality, safety, security and the environment first.
This culture of excellence enables Ancora Lawyers to contribute significantly to all stakeholders success by:
Being committed in developing, maintaining and providing adequate resources for an effective Quality Management System.
Maintaining the Quality Management Policy and communicating it.
Identifying the stakeholders’ needs and expectations and transforming them into specifications as a fundamental part of the Strategic for Quality Management Plan.
Ancora Lawyers shall: solve internal and external issues in a timely manner, implement corrective and preventive actions, using root cause analysis when applicable, consult and facilitate the participation of relevant stakeholders, perform audits and be audited, develop lean processes which shall be easy to use and effective, and consider innovation and reengineering as solutions to improve performance and reduce costs.
Implementation and continual improvement of the quality management system will support us to provide excellent services with value for money for stakeholders as a result Ancora Lawyers will achieve customer’s preference, repeated business and sustainability.
The effective implementation of this Quality Management Policy will be cascaded through the organisation to create an environment of total involvement, risk management, commitment, integrity and continual improvement.
Director
Ancora Lawyers
Sustainability Policy
At Ancora Lawyers we embrace our responsibility to the environment, we pledge to foster sustainability practices within our law firm. Together, we strive to make a positive impact on the environment and contribute to a greener, more sustainable world.
As a paperless law firm, we are dedicated to environmental sustainability and reducing our ecological footprint. Our pledge includes:
Paperless Operations
We commit to minimising paper usage by conducting our operations digitally whenever possible.
Digital Document Management
We utilise electronic document management systems to store, organise, and manage legal documents securely, reducing the need for paper files.
Electronic Signatures
We embrace electronic signature solutions to facilitate the signing of documents digitally, eliminating the need for printing and scanning paper copies.
Energy Efficiency
We prioritise energy-efficient practices in our office, including using energy-saving appliances, optimising lighting systems, and reducing unnecessary energy consumption.
Recycling and Waste Reduction
We actively promote recycling and waste reduction initiatives within our office, encouraging staff to recycle paper, plastic, glass, and other materials responsibly.
Sustainable Procurement
We source eco-friendly office supplies and materials whenever possible, opting for products made from recycled materials and minimising packaging waste.
Environmental Awareness
We foster a culture of environmental awareness and sustainability among our team members, encouraging them to adopt environmentally friendly practices both in the workplace and in their personal lives.
By implementing these measures, we aim to minimise our environmental impact and contribute to a healthier planet for future generations.